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Terms and conditions

Terms and conditions for online shopping at glerups.dk

Check your order confirmation
When receiving your order confirmation, check that it agrees with your order placed. Contact Glerups.dk immediately if you notice any errors.


General information about Glerups.dk
Aktieselskabet Glerups.dk
Stensgaardvej 4
DK-9600 Aars
Phone: +45 9866 6515
Email: glerups@glerups.dk
VAT. No.: 27160972


Payment
As a private customer, you are only able to pay for your goods with credit card. This method of payment is covered by the opposition system.

When paying with a credit card we will only subtract the subtotal of your purchase from your account when the item is shipped. You can pay with Dankort, eDankort, Visa, Visa Electron, MasterCard and Maestro.

The entered data is encrypted and cannot be read by others. Card information is sent through an encrypted connection to our server.

The opposition system
You can always oppose if an amount is deducted from your account and you can demonstrate:

• you have not received the product
• you have been exposed to a misuse of your credit card information
• you regret your purchase before receiving it, e.g. by refusing to receive it or not collect it at the post office
• the amount deducted from your account is higher than you authorized when placing the order

It is a condition that your opposition cannot be immediately refuted as false.


Delays
Glerups.dk will contact you either by telephone or email, if any problem (in terms of production failures, delays, etc.) occurs when processing your order.

If your goods do not arrive within the agreed date, please contact us by phone: +45 9866 6515 or email: glerups@glerups.dk

Damage or defects
Glerups.dk has a strict quality control, but errors may occur. If you receive a delivery with any defects, we will repair or exchange your item. Another opportunity is to get the price refunded, depending on the extent of the defect.

According to Consumer Contracts customers have a 2-year warranty on manufacturing and material defects from the day you receive the item. Damage to the product caused by improper use of it or normal wear and tear is not covered by the warranty.

If there are deficiencies, damages or other claims in the product, please contact Glerups.dk as soon as possible. Remember to have your invoice and order confirmation ready when you contact us by phone: +45 9866 6515 or email: glerups@glerups.dk

Once you have received an answer, please send the defective product, a copy of the relevant invoice and a description of the defect to the following address:

Aktieselskabet Glerups.dk
Stensgaardvej 4
DK-9600 Aars

Once we receive the defective item, we will contact you immediately by email, to discuss how we handle the case.

Remember to get a receipt for your return postage, which must be included in the package if the refund of shipping charges is required.

Glerups.dk recommends that the product is returned with PostNord, and sent as a package, which makes it possible to trace the shipment. By this any doubt is removed whether the goods have been delivered to Glerups.dk or not, and you have the opportunity to advertise for the package if no delivery should have taken place. The package is rejected by Glerups.dk if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
All exchanged products will renew their warranty period from the date the customer receives them.

Note
If the defects or damages occurred during shipping, you must contact the PostNord, which is responsible for all deliveries from Glerups.dk.


Receipt
Valid receipt is the order confirmation and/or the invoice on which the product is specified.


The Right of Withdrawal and Exchange
When shopping through Glerups.dk's online shop, you have 30 day of Right to Withdraw and Exchange the goods from the day you receive them. Meaning you can receive the package, pack the items out and see if they are as expected and the size fits.

Christmas 2017: We Exchange goods until January 16th. 2018.

Orders received between December 22rd. and January 1st. will be shipped January 3rd. 2018.

Terms of using the Right of Withdrawal or Exchange
The goods are sent to Glerups.dk in the same condition and quantity as on delivery. This includes that the goods must be unused and in original packaging. It is not required that the packaging is unbroken.

The goods and a copy of relevant invoice are sent to the following address of return:

Aktieselskabet Glerups.dk
Stensgaardvej 4
DK-9600 Aars

Glerups.dk recommends that the product is returned with PostNord, and sent as a package, which makes it possible to trace the shipment. By this any doubt is removed whether the goods have been delivered to Glerups.dk or not, and you have the opportunity to advertise for the package if no delivery should have taken place.

The Right of Withdrawal
When The Right to Withdrawal is used, the cost of your purchase and the shipping fee get refunded. The shipping fee is not refundable if the original order consists of multiple items and only some of the items are withdrawn.

Withdrawal can also be done by refusing to receive the package or deliver it personally to us.

When Glerups.dk has received the returned item, you get an email confirming this. The email provides information of the subsequent process, and when you can expect to get your money refunded.

Expect a processing time up to 7 days on return packages, as all goods returned are checked systematically. The cost of your purchase is refunded to your account within a few days and latest 30 days after Glerups.dk has received and accepted the returned goods.

If you have paid by bank transfer when making your purchase, you must provide us with the registration number and account number for the account you want us to transfer the amount to.

When Glerups.dk has processed the withdrawn purchase and the amount is transferred to your account, we will send a credit note to your e-mail.

Note
The cost of returning the goods to Glerups.dk is the customer's own expense. This also applies if the customer refuses to accept his order. The package is rejected by Glerups.dk if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
The Right of Withdrawal does not apply to custom made products.

The Right of Exchange
Is the product not as expected or have you ordered the wrong size, you can choose to exchange it. To facilitate the procedure, you must return the product and a copy of the relevant invoice and then order a new product through our online shop.

The first product purchased
When Glerups.dk receives the returned item we will refund the cost of purchase and delivery. The shipping fee is not refundable if the original order consists of multiple items and only some of the items are to be exchanged.

When Glerups.dk has received the returned item, you get an email confirming this. The email provides information of the subsequent process, and when you can expect to get your money refunded.

Expect a processing time up to 7 days on return packages, as all goods returned are checked systematically. The cost of your purchase is refunded to your account within a few days and latest 30 days after Glerups.dk has received and accepted the returned goods.

If you have paid by bank transfer when making the purchase, you must provide us with the registration number and account number for the account you want us to transfer the amount to.

When Glerups.dk has processed the returned item and the amount is transferred to your account, we will send a credit note to your e-mail.

The new product
When Glerups.dk receives your new order, you get a new order confirmation sent to your e-mail and your order is treated as a new purchase.
The Warranty Period of the new product is valid from the date you receive it.

Note
The cost of returning the goods to Glerups.dk is the customer's own expense. The package is rejected by Glerups.dk if it is returned as COD (cash on delivery) or without postage or with "no distribution".

Note
The Right of Exchange does not apply to custom made products.


Reimbursement
In the case of agreed discounts, returned goods or prepaid items that are canceled before shipment, there must be a full or partial refund of the purchase price. Repayment is usually done by a bank transfer; therefore Glerups.dk needs information about the registration number and account number for your bank account.


Privacy Policy
Aktieselskabet Glerups.dk, Stensgaardvej 4, DK-9600 Aars, VAT No. 27160972, is responsible for the information you providing us when you place an order.

We store your information (name, address, phone and e-mail) and use them for processing and monitoring your order and other expected service.

You are entitled upon request to gain insight into what personal information we hold about you and to oppose to a registration according to the rules of the Privacy Policy Act. If the information is incorrect, incomplete or irrelevant, you have the right to have information corrected or deleted.

If you want more information or want to change your personal information please contact Glerups.dk at the above address, by phone: +45 9866 6515 or email: glerups@glerups.dk

Customer Profile
When creating a customer profile online, you can edit your personal information or delete your profile. This requires you are logged into your personal page. You can log in when you finish your purchase or by the log in button located top right of the webpage. If you encounter problems or you want help to change or delete your personal information please contact Glerups.dk at the above address, by phone: +45 9866 6515 or email: glerups@glerups.dk

Newsletter
About each quarter a newsletter from Limited Company Glerups.dk is published. The newsletter may contain company statements and information on new models, promotions, contests and surveys.

Upon receipt of the newsletter, you can follow the company's various initiatives, and be on the front row at the launch of new products.

By participating in promotions, contests and surveys, you contribute to make Glerups' products and services even better. You are not required to participate in these, and if you forget or choose not to participate, it will be respected and there will be no further reminder sent to your email.

You can always subscribe and/or cancel the newsletter. This can be done by contacting Glerups.dk by phone: +45 9866 6515 and e-mail: glerups@glerups.dk. If you have created a customer profile, you can log in and subscribe and/or cancel the newsletter.

Your information will only be used by Limited Company Glerups.dk and will not be disclosed to third party.


Custom made products
Do you have the need for customized slippers, you can contact Glerups.dk by phone: +45 9866 6515 or email: glerups@glerups.dk.

Note
The Right of Withdrawal and Exchange do not apply to custom made products.

Language and currency
Language
All agreements can be made in Danish or English. All information provided on the website is available in both languages, and it is possible to correspond with Glerups.dk in these languages.

Cost and currency
The goods can be paid with Danish Kroner (DKK) or Euros (€). The Danish translated webpage only accepts payment in Danish Kroner (DKK), and the English translate webpage only accepts payment in Euros (€).

VAT
All costs are including 25% VAT.

Existing regulations state that VAT should not be added to deliveries outside the EU. VAT will appear from the purchase until a delivery address outside the EU is stated.


Processing of orders and delivery
Time of delivery
We try to process your order as quickly as possible, but expect a processing time up to 7 working days and in addition the time used for shipment.

Delivery method
The delivery date shown on the order confirmation is approximate. Once your order is shipped, you will receive an email with the exact delivery date.

Your order is shipped by GLS or UPS, the day your order is processed. Packages which cannot be delivered by the postman can be collected at the nearest post office within the following 7 days.

If you do not collect the package at the post office within the 7 days, we regard it as if you take advantage of your right to withdraw. The costs for returning the package will be charged/deducted towards you.


The order is send by PostNord Only a single shipping fee per order is charged. The shipping fee is based on the stated delivery address.


Copyright and Trademark characteristics

The content of this website are copyrighted and belongs to Glerups.dk.

The information on this website, inclusive text, images and sound, may not be used for private matter. Where specified it may not be reproduced, modified, copied or saved in any form. To modify the content of this webpage is illegal. Offences will be prosecuted.

Trademark characteristics related to Glerups.dk and found on the website are the property of Glerups.dk and is protected by the Trademark Act. It is not permissible to use Glerups.dk's trademark characteristics either in paper form, digital or other media.


Reservations
The information of this website may contain technical or typographical errors.
Information on the website may change without notice.

Handling of personal data on Glerups.dk
We appreciate your interest in our products and your visit at www.glerups.dk.

According to the Personal Data Protection Act you have the right to be informed about the processing of personal data. Furthermore, you will be asked to give us your consent of Glerups.dk process information about you.

Aktieselskabet Glerups.dk, Stensgaardvej 4, DK-9600 years, VAT No. 27160972, is responsible for the information you provide us when you place an order.

We store your information (name, address, phone and e-mail) and use them for processing and monitoring your order and other expected service.

You are entitled upon request to gain insight into what personal information we hold about you and to oppose to a registration according to the rules of the Personal Data Protection Act. If the information is incorrect, incomplete or irrelevant, you have the right to have information corrected or deleted.

If you want more information or want to change your personal information please contact Glerups.dk at the above address, by phone: +45 9866 6515 or email: glerups@glerups.dk

Glerups.dk is secure! We use the latest security technology to encrypt all your personal information. This includes account numbers, addresses and other sensitive information. We encrypt this information using SSL 128-bit to send them securely over the Internet.

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